L3 Staff Supervisor
Former Military / Law Enforcement Encouraged To Apply!!

Location: Cupertino, California
Pay Rate: $41.25 – $43.25 per hour
Employment Type: Full-Time Employee (FTE)
Schedule: 40 hours per week, 9:00 p.m. – 06:00 a.m.

TRIDENT Values

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer's operational and technical goals

Position Overview

Demonstrating TRIDENT's values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. These tasks listed below provide a basic guide of your daily duties.

We are looking for self-motivated individuals with exceptional customer service skills, a strong work ethic, and a desire to make a difference. The ideal Staff Supervisor (Security Lead) should be able to hold others accountable, work well with a diverse group of corporate managers, supervisors, and employees, and be excited to join a growing team.

Essential Duties/Tasks

Leadership & Team Management

• Oversee a team of Customer Service & Security Specialists and Supervisors to provide 24/7 corporate security coverage.
• Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Train, coach, and mentor a team, providing verbal and written feedback and performance evaluations.
• Conduct interviews with job candidates for both employment and promotion opportunities.

Operations & Response

• Communicate emergency and non-emergency information through radio dispatch, phone, and email.
• Respond to safety and security events, issues, staffing deficiencies, and other management requests.
• Respond to medical emergencies and provide basic first aid, CPR, and AED as certified.
• Monitor and maintain timekeeping systems, records, and coordinate administrative scheduling.
• Ensure the team is outfitted with the equipment they need to succeed.

Policy, Training & Investigations

• Develop and implement corporate security policies and procedures.
• Develop, implement, and train others on emergency response plans and procedures.
• Develop and deliver security training to employees.
• Develop and implement security metrics and reporting.
• Manage security incidents and investigations.
• Perform personnel related investigations regarding potential policy/conduct violations. Recommend corrective action and performance improvement plans, up to and including termination of employment.
• All other duties, as assigned.

Education and Experience

• College degree in security management, criminal justice, or related field is preferred.
• Minimum of 2 years of experience in corporate security supervision, management, law enforcement, or related field.
• Strong knowledge of security best practices, risk management, and emergency response procedures.
• Experience in overseeing and coordinating scheduling and staffing movement.
• Experience in managing and leading security personnel and contractors.
• Demonstrated experience in managing multiple projects concurrently.
• Proficient in tools such as Numbers, Microsoft Excel, Quip, Keynote, Pages, etc.

Skills/Abilities

Success in this role calls for strong personal qualities including self-control (maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations), stress tolerance (accepting criticism and dealing calmly and effectively with high-stress situations), persistence in the face of obstacles, initiative to take on responsibilities and solve challenges, and dependability — being reliable, responsible, dependable in fulfilling obligations, with excellent time management.

The Staff Supervisor must also demonstrate the following professional capabilities:

• Excellent verbal and written communication skills, including the ability to communicate security risks and policies to non-security personnel.
• Critical thinking is the ability to think clearly and rationally, given a set of facts, and to be an active learner.
• Strong interpersonal skills and a team-player attitude, with the enthusiasm and positivity needed to deliver a high level of customer service and interact effectively with others at all levels.
• Ability to handle sensitive and confidential information.
• Ability to adapt to changing schedules and work locations.
• Strong analytical and problem-solving skills.

Working Environments / Physical Requirements

• Required to drive a company vehicle between sites, with frequent travel between client buildings and/or campuses.
• May be required to lift up to 25 pounds, sit or stand for extended periods of time, and travel occasionally.
• This is a physical job that requires the ability to work in different environments and terrains, both inside and outside, regardless of weather conditions.
• Required to sit, stand, and walk for long periods of time.
• Flexibility and willingness to work weekends, holidays, and overtime when needed.

Reporting Structure

The Staff Supervisor (Security Lead) is a full-time hourly non-exempt position that reports directly to the Regional Operations Manager.