Security Officer
Position Type: Full-time/Part-time
Location: Secured commercial facility in the Greater Madison, Limestone, and Morgan counties
Hourly Wage: $15.50 - $17.50

OPEN CANDIDATE POOL NOTICE
This is a continuous recruitment posting designed to build a pool of qualified applicants for current and future openings across the Greater Madison, Limestone, and Morgan counties. We accept applications on a rolling basis. Candidates who successfully complete the screening process will be placed on an eligibility list and considered for available positions as they open.

Employee Benefits
Medical, Dental, and Vision Insurance
Retirement Plan

Role Summary

TRIDENT is hiring a Security Officer to provide professional security and safety services throughout the Greater Madison area. The right fit will be motivated, dependable, and passionate about delivering superior customer service. This role demands strong observational skills, a level-headed approach, and the capacity to manage incidents effectively in a fast-paced setting.

Our Guiding Principles

• Act with honesty and integrity at all times
• Strive for excellence in everything you do
• Provide outstanding customer and employee service
• Support clients' operational and technical objectives

Upholding these principles in every interaction and reliably executing the responsibilities listed below are central to performing well in this role. These duties represent the day-to-day expectations of the position. Our Security Officers are integral to our operational success and must demonstrate strong attention to detail and dependability. This position calls for the ability to work with limited supervision, think critically to work through problems, and juggle multiple responsibilities at once.

ESSENTIAL FUNCTIONS

• Study and remain current on all post orders and any pass-down notes or site communications applicable to your assigned location.
• Provide exceptional customer service to employees, clients, coworkers, and the public — including answering questions, assisting with navigation, and offering general help.
• Record and route customer questions or concerns to the proper TRIDENT representative or designated site contact.
• Thoroughly document all incidents and complaints and ensure they are escalated appropriately to TRIDENT and the Client.
• Complete regular site patrols (every 60 minutes) to maintain visibility and reinforce a safe and secure environment.
• Oversee and enforce access control for authorized personnel, vehicles, and guests on the premises.
• Contribute to maintaining a hazard-free workplace and confirm that all site workers are adhering to PPE requirements.
• Respond to medical emergencies and administer first aid, CPR, and AED care as necessary.
• Inspect all interior and exterior doors and gates to verify they are properly secured and operational.
• Walk interior and exterior areas of the property to identify glass damage, maintenance issues, hazards, or any unusual conditions.
• Use the proper chain of command to report and escalate any incidents involving suspicious persons or conduct.
• Carry out any other tasks assigned by TRIDENT.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Prior experience in security is a plus.

REQUIRED CREDENTIALS

• Must already hold a valid ASRB Guard Card within 30 days of hire and maintain it throughout the duration of employment.
• Must possess and maintain a valid Alabama Driver's License.

CORE COMPETENCIES

• Emotional Regulation: Maintains composure and avoids reactive behavior when situations become difficult or tense.
• Stress Management: Operates effectively under pressure and handles criticism without losing focus.
• Tenacity: Committed to pushing through adversity and seeing challenges through to resolution.
• Proactiveness: Identifies issues early and takes initiative to address them without waiting to be directed.
• Reliability: Fulfills responsibilities consistently, manages time well, and can be counted on by the team.
• Analytical Thinking: Thinks through problems logically and seeks out opportunities to grow and learn.
• Positive Attitude: Brings energy and cooperation to the team in support of exceptional service delivery.
• Communication Skills: Engages professionally and clearly with individuals across all levels of an organization.

WORK CONDITIONS

• May be required to drive a company vehicle between assigned work locations.
• Active role that spans a range of physical settings and environments, with frequent travel between client sites.
• Duties are performed indoors and outdoors regardless of weather conditions.
• Must be able to sit, stand, and walk for prolonged periods throughout the shift.
• Availability for weekends, holidays, and overtime is required as operational needs arise.

Company Overview

TRIDENT brings together a team of skilled Security Officers who are committed to providing superior Tier-1 security services to clients in a timely and cost-effective manner. As a TRIDENT Security Officer, you are routinely the first person clients and the public interact with. Professionalism, safety, and best-in-class service define what we do. Our standing in the industry rests on your ability to act with integrity and be a strong ambassador for the TRIDENT brand.

What We Believe

• Act with honesty and integrity
• Pursue excellence in every task
• Provide superior customer and employee service
• Uphold and advance clients' operational and technical goals

TRIDENT Security Solutions is an Equal Opportunity Employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.