Field Supervisor

Location: Denver, CO

Company Benefits: Medical, Dental & Vision Insurance.Retirement plan
Pay Rate: $26/hr-$28/hr

Company Overview

Trident Security Solutions was established in 2018 by three retired Navy SEALS from our nation’s top Special Forces command. As experts in security, threat mitigation, and risk management, they saw an opportunity to create a security company unlike any other. With a combined 70 years of experience, Trident permeates its SEAL mentality of passion, innovation, and responsiveness to an industry poised for change. Protecting people, property, and assets in the most effective and cost-efficient manner possible is our priority. Excellence is our standard. We maintain steadfast dedication to ensure that we deliver the highest quality services to our clients, and an atmosphere that our employees can value. We work hard to ensure our customers and teammates receive the best possible service. With direct daily customer support, we place great emphasis on making Trident a company that is distinctive, relevant and life changing both on the inside and outside. We want our team members to know they are valued and we expect all our team members to value each other and the customers we serve
 

TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Job Summary:

The Field Supervisor is critical to the success of Trident’s mission and values. You are the eyes and ears of the Company, and the first line of support for our Security Specialists. These tasks listed below provide a basic guide of your daily duties. However, this is a leadership role in the security industry. As such, the nature of this role requires flexibility.
 

Essential Duties/Tasks:

• Ensure all active posts (including temporary or ad-hoc jobs) are properly covered at all times during your shift. This includes handling call off’s and finding suitable coverage as needed. This may include standing down at posts where suitable coverage cannot be found.
• Oversee the workflow, schedules, and assignments of the Security Specialists across multiple locations.
• Inspect every active post and Security Specialist at least once per week to ensure the quality and compliance in the following areas:
• Security Specialist well being, including health and safety
• Compliance with Customer requirements
• Compliance with TRIDENT requirements
• Uniform quality and compliance
• Post orders are always up to date and relevant.
• Receive, document, and escalate Security Specialist questions and concerns.
• Provide ongoing documented field training for new and existing officers.
• Ensure every new officer is visited at least once per shift for the first week of their employment. Answer telephone calls, take messages, answer questions, and provide information as needed, referring and escalating issues to the appropriate resources as needed.
• Respond to and report all emergency situations during your shift.
• Write reports of daily activities and irregularities as required by the Company, such as equipment or property damage, theft, or unusual occurrences.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills/Abilities:

• Effective written and verbal communication: This role requires the ability to effectively communicate across all levels of the organization and externally.
• Detail-Oriented: This role requires attention to detail at all times.
• Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Persistence: This role requires persistence in the face of obstacles.
• Initiative: This role requires a willingness to take on responsibilities and solve challenges.
• Dependability: This role requires being reliable, responsible, and dependable in fulfilling obligations.
• Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts and being an active learner.
• Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service.
• Ability to handle sensitive and confidential information.
• Ability to adapt to changing schedules and work locations.

Working Environments/Physical Requirements:

• You are required to drive a company vehicle between sites.
• You are required to work at multiple locations across varying conditions.
• You are required to work inside and outside, regardless of weather conditions.
• You are required to sit, stand and walk for long periods of time.
• May be required to lift up to 50 pounds at a time.

Reporting Structure & Classification:

• The Field Supervisor is a full-time hourly non-exempt role that reports directly to the Operations Manager.

Schedule:

• The Field Supervisor position will work varying hours including days and nights, weekends and holidays.The individual must be flexible and adaptable to meet the needs of the Company.