Advanced Security Operator (ASO)

Team Member

Commercial

Schedule:

• Full Time
• Total = 40 hours per week

TRIDENT MISSION

Trident is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Demonstrating Trident’s values is essential for success in this role. The tasks listed below will provide a guide to your daily duties. We seek self-motivated individuals with exceptional customer service skills and a strong work ethic. The ASO Team Member is a well-rounded individual who works well with a diverse group of corporate managers, supervisors, and employees.

Job Summary:

The ASO Team Member Optimizes safety/security perception while providing a secure and welcoming experience for the client’s employees and guests at both a retail location and a business campus.

Essential Duties/Tasks:

• The ASO Team Member provides a safe and secure environment for the client
• The ASO Team Member will support the company’s Uniform Guard Service
• Responsible for the life, safety, and physical security of assigned client
• Must be flexible and possess the ability to function in stressful situations
• Ability to work independently and provide exceptional customer service to our client
• Build a safe and friendly setting for visitors and clients in a professional manner, as well as safeguard client assets
• Observe for unusual activity and respond accordingly and safely to potential emergencies on-site
• Display a positive and supportive attitude toward the customer-centric environment
• Sustain command presence and serve as a deterrent to possible criminal activity in the store. Customers should always be greeted upon entering the store and, when possible, offer directions and/or information
• Communicate with Retail and Security Leadership for any inquiries or investigations
• Report to the Campus ASO Team Leader for all security-related incidents
• Work in conjunction with campus operations under the guidance of the ASO Team Leader
• Observe and report any suspicious activity to the Security Supervisor, who will provide further direction or response
• Support Retail Leadership requests for escalated customer removal
• Remain alert to surroundings and proactively identify and communicate concerns to Retail Leadership
• Conduct periodic foot patrols within the store’s proximity to be of visual deterrence.
• Assist with escorts as needed
• All other duties, as assigned

 Education and Experience:

• High school diploma or equivalent
• Four years of honorable military experience or law enforcement equivalent

 License/Certifications:

• Possess/maintain a valid Washington Security Guard Card
• Possess/maintain a valid Washington driver’s license
• Peace Officer Standards Training (POST) Certification or Honorably Discharged Military (DD214 required)

 Skills/Abilities:

• Knowledge of company policies and procedures
• Keen sense of situational awareness
• Strong customer relations skills
• Remain calm and collected under stressful conditions
• The ability to take direction and execute
• Confidence when taking the initiative to solve problems
• Strong written communication skills

Working Environments/Physical Requirements:

• Physically capable of moving fast and traveling distances of 2+ miles on foot
• Work in different environments and terrains and frequently travel around the client’s property
• Work outside, regardless of weather conditions
• Lift up to 70 lb.
• Flexibility and willingness to work weekends, holidays, and overtime when needed
• Required to drive a company/client vehicle between sites
• Physically capable to stand for a minimum of 8 hours

Reporting Structure & Classification:

The ASO Team Member is a full-time hourly non-exempt position that reports directly to the Retail Operations Manager in conjunction with the ASO Team Leader to support campus operations throughout the Seattle area.

Compensation:

• ASO Team Member Starting Pay: $48/hour.
• Overtime as required by state law.
• Time and a half for company-approved holidays.