Security Officer

Location: Reno, NV
Pay Rate: $20/hr-$22/hr
Company Benefits: Medical, Dental, & Vision Insurance. Retirement plan
Schedule: 
 

Overview

TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

A TRIDENT Security Specialist is usually the first impression and point of contact for our clients and a public representation of the TRIDENT brand and what we stand for. Professionalism and a Customer centric approach while maintaining safety and security is critical to the success of this role. TRIDENT’s ability to meet its commitments to both clients and employees is directly affected by how well you perform your duties.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Demonstrating TRIDENT’s values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. These tasks listed below provide a basic guide of your daily duties. Our Security Specialists are the heart of our operation, and they are critically important to ensure its smooth operation. As such, they are required to be highly dependable, and pay close attention to detail. This position will require the capability to work independently with limited supervision, demonstrate critical thinking to solve problems and multi-task.

Essential Duties/Tasks:

• Familiarize yourself with the post orders and any pass down notes, memos related to the site and post.
• Provide Tier-1 customer service to client employees, customers, co-workers, visitors with questions, directions, and general inquiries.
• Receive and document customer questions or concerns and escalate them to the appropriate Trident representative and/or Site POC.
• Ensure all issues and complaints are fully documented and properly escalated to Trident and the Client, as appropriate.
• Patrol premises regularly (once every sixty minutes) to maintain order and establish presence.
• Monitor and control access of authorized vehicles, personnel or visitors on the property
• Maintain a safe working environment and ensure all workers are wearing their personal protective equipment (PPE), as required.
• Respond to medical emergencies and provide basic first aid, CPR, and AED.
• Conduct interior/exterior door checks to ensure doors, and gates are secure and functioning properly.
• Conduct interior/exterior building checks for glass breaks, maintenance issues or hazards or other situations that are out of the ordinary.
• Observe and escalate up the chain of command any situations involving suspicious persons or situations.
• Any other duties as assigned by Trident.

 Skills & Abilities:

• Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Persistence: This role requires persistence in the face of obstacles.
• Initiative: This role requires a willingness to take on responsibilities and solve challenges.
• Dependability: This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management.
• Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts, and being an active learner.
• Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service.
• Interpersonal Skills: This role requires the ability to effectively communicate and interact with others at all levels.

Working Environments/Physical Requirements:

• You may be required to drive a company vehicle between sites.
• This is a physical job that requires the ability to work in different environments and terrains, as well as frequent travel between client buildings and/or campuses.
• You are required to work inside and outside, regardless of weather conditions.
• You are required to sit, stand, and walk for long periods of time.
• Flexibility and willingness to work weekends and holidays, and overtime, when needed.

Reporting Structure & Classification

• The Security Officer is a full-time hourly non-exempt role that reports directly to the Field Supervisor.